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Company Name : Accenture

Details

Work Location : Hyderabad – IN

Employment Type : Full Time

Company Name : Accenture

Job Position : Associate

Salary Package : As per the company standards

Eligibility Criteria

  • Any Graduation.

What you’ll Do

  • You will aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
    will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
  • This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

We are looking for individuals who have the following skillset

  • Problem-solving skills
  • Ability to work well in a team
  • Commitment to quality
  • Strong analytical skills
  • Written and verbal communication

Skill Required

  • IT Help desk – Service Desk Non-Voice Support

Roles and Responsibilities

  • In this role, you are require to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • Will need to well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work

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