Amazon Recruitment Drive 2021

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Company Name : Amazon

Details

Company NameAmazon
Post NameHR Contact Center Associate
Salary4,61,000 PA
Experience0 – 5 Years
Job LocationHyderabad (Work From Home)

Job Responsibilities:

  • As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
  • Serve as the first point of contact for leave, disability, and accommodation-related questions
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
  • Build customer trust through empathetic personalized conversations
  • Receive queries via phone and log contacts into the shared service case management system
  • Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
  • Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.

Eligibility Criteria:

  • Bachelor degree from any stream.

Preferred skill:

  • Proven ability to use Microsoft Office skills and other computer or internet-based programs.
  • Demonstrated proficiency in handling customer contacts, queries and resolutions.
  • Proven ability to manage customer contacts in a fast paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.
  • Proficient in English, both verbal and written.

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