Amazon Recruitment Drive 2021
Company Name : Amazon
Details
| Company Name | Amazon |
| Post Name | HR Contact Center Associate |
| Salary | 4,61,000 PA |
| Experience | 0 – 5 Years |
| Job Location | Hyderabad (Work From Home) |
Job Responsibilities:
- As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
- Serve as the first point of contact for leave, disability, and accommodation-related questions
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Build customer trust through empathetic personalized conversations
- Receive queries via phone and log contacts into the shared service case management system
- Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
- Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.
Eligibility Criteria:
- Bachelor degree from any stream.
Preferred skill:
- Proven ability to use Microsoft Office skills and other computer or internet-based programs.
- Demonstrated proficiency in handling customer contacts, queries and resolutions.
- Proven ability to manage customer contacts in a fast paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Proficient in English, both verbal and written.
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