Asteria Aerospace Recruitment Drive 2021

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Company Name : Asteria Aerospace

Details

Job Position:- Trainee Associate Engineer – Customer Support

Job Locations:- Gurgaon & Bangalore

Salary Package:- As per Company Standards

Job Type:- Full Time

Qualifications:- ITI or Diploma in Electrical and Electronics or equivalent.

Experience:- 0 – 1 Year.

Desired Skills & Characteristics:-

  • Should have good verbal communication skills.
  • Should have fluency in Hindi & English languages.
  • Should be very flexible in travelling for onsite services/maintenance as the job expects 80% travel through-out the year.
  • The individual must have attention to detail, logical thinking, and ability to execute the repair & maintenance activity as per Asteria Standards.
  • The individual should be good at following instructions and work collaboratively with diverse teams.
  • The individual must exhibit good customer service attribute – courtesy, problem-solving, reliability, good decision-making skills, etc.
  • The individual must stay abreast with technology changes and demonstrate strong technical expertise.
  • The individual shall be flexible during working hours based on the work assignment.
  • The individual shall be patient, empathetic, and passionately communicative.

Job Description:-

  • Asteria is looking for a Drone Service Technician, who conducts routine servicing & maintenance, troubleshoots and repairs malfunctioning of sub-systems in the product while ensuring adherence to standard working practices.
  • The individuals in this job shall maintain and repair all the different platforms of Asterias’s product, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.

Specific Responsibilities:-

  • Install and flight test the system on-site at customer location.
  • Responsible for scheduled maintenance and servicing of the Drones.
  • Test the product thoroughly and ensure it is working perfectly as per end requirement.
  • Diagnose problems and come up with solutions to repair them.
  • Fill out detailed reports and keep records on services that have been performed.
  • Explain issues with equipment and repairs to the customer.
  • Educating the drone operators on how to use and maintain the system.
  • In-house installation & testing of new product development.
  • Responsible for installation of the system and ensure flight worthy post servicing of the product.
  • Visit customer location for on-site for scheduled maintenance & Service.
  • Keep record of Job cards and material transactions.
  • Suggest new solutions that will improve the overall servicing process.
  • Service maintenance records per customer shall be maintained with all the relevant details & documents.
  • Prepare the feedback form on customer satisfaction level with respect to the product repair.
  • Adhering to companies rules and regulations.

Reporting Tasks:-

  • Inform on the workload and completion status.
  • Report work status through proper documentation as per organizational standards.
  • Intimate the problems that cannot be resolved at field level with reason.
  • Report 100% on time completion of repair or hardware part replacement with reference to agreed target and time or reasons for not meeting target.

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