Dell Technologies Recruitment Drive 2021

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Company Name : Dell Technologies

Details

Job Position:- Technician Technical support

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job ID:- R079663

Essential Requirements:-

  • First-rate customer focus, phone etiquette and work ethic and Excellent communications skills
  • Graduate Fresher to 4 years of relevant work experience required , Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Goal/Career oriented and self-motivated, Ability to handle stressful situations.

Desirable Requirements:-

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Qualification.

What you’ll achieve:-

  • As part of DELL Technical Support team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Responsibilities(You will):-

  • Provide first level Support on Dell supplied products and/or peripherals
  • Assign incidents in line with documented guidelines and procedures and Demonstrate good judgment in analyzing information to make routine decisions.
  • Handle inbound calls, emails, and web interface to support existing and new customers and Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
  • Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.Be compliant and adhere to process design as per the management decision.
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

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