HBC Recruitment Drive 2021

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Company Name : HBC


Job Position:- Trainee, Bankcard

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job Number:- 210007B8

Job Opened Date:- 24th November 2021

Educational Credentials:- B.Com or BBM (Finance or Accounting specialization Mandatory – Fulltime)

Professional Qualifications:-

  • Bachelor’s Degree in Finance (Full-time)
  • Strong verbal & written communication skills
  • Ability to work well independently/strong/initiative/problem solving skills
  • Strong figure aptitude, detail oriented and high accuracy levels
  • Ability to prioritize workload, manage time independently and meet daily processing deadlines
  • Accounting skills & Basic Finance knowledge
  • with the following: chargeback processing & analytics, card processing administration
  • Basic knowledge in banking principles and Cards related business, revenue generation areas, etc. is preferred Educational Credentials
  • Strong proficiency in Microsoft office suite (Excel, Word, PowerPoint)
  • Good organizational & Excellent communication skills

Personal Competencies:-

  • Customer Service – Manages communications with external parties and phone communications with internal stakeholders.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently. Work with a sense of urgency and be detail oriented, organized, and efficient. Individual must be able to work independently with minimal supervision. Must be comfortable with high volume and conflicting priorities.
  • Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Critical Thinking– Show a desire to solve problems and willingness to develop solutions. Must be willing to ask questions and develop a strong understanding of the business.

Personal Characteristics:-

  • The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment.
  • He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams.
  • This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

Major Responsibilities:-

  • Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards and in-house cards
  • Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
  • Performs proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate/unwarranted losses.
  • With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
  • Ensure completion of accurate and complete accounting activity for the bankcards at banners Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard
  • Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times Analyze and research all discrepancies/exceptions in the process

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