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Company Name : Microsoft

Details

Job Position : Support Engineer

Job ID : 1182206

Qualification : BE/BTech/ME/MTech – CSE,IT,ECE

Experience : 0 – 2 Years

Salary : Best In Market

Job Location : Bengaluru

Eligibility Criteria for Microsoft Jobs 2022 :

  • Educational Qualification : BE/B.Tech/ME/M.Tech – CSE,IT,ECE
  • 70% or 7.5 GPA and above throughout without any running backlogs
  • 2020/2021 graduates

Job Description for Microsoft Jobs 2022 :

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Skills Required for Microsoft Jobs 2022 :

  • DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
  • Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
  • Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
  • Developer Tools such as Visual Studio, Unity, Eclipse
  • Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

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