OLA Electric Recruitment Drive 2021

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Company Name : OLA Electric

Details

Company name: Ola Electric

Website: olaelectric.com

Job Position: Business Analyst

Location: Bengaluru

Job Type: Full time

Experience: 0 – 2 Years

Qualification: BE/ B.Tech/ MBA

Batch: 2020/ 2021

Salary: Min 6 LPA (Expected)

Overview:

Looking for a Business Analyst who will support us in implementing essential ITIL practices across the organization. The candidate will have to hand-hold teams during the change and ensure adherence.

Roles & Responsibilities:

  • Ensure that ITIL-aligned processes are in place for each of the practices: Change, Release, Incident, Problem, Demand.
  • Document the policies and SOPs that will govern how the various teams follow the processes.
  • Create, update and maintain the related documentation.
  • Setup reports and dashboards
  • Send summary, key findings, and notification mails
  • Track adherence and highlight any gaps
  • Present results and findings to leadership
  • Handhold internal and external auditors and support with data and evidence requirements.
  • Align stakeholders through your ownership and communication skills
  • Constantly question the existing process for further improvement

Experience & Qualifications:

  • Experience in working with ITIL practices and Quality Management systems within an organization.
  • Good understanding of Infrastructure, Event management, Demand Management, and Configuration Management.
  • Experience in preparing SOPs in the above areas or for SDM and SVT processes.
  • Excellent skills in MS Excel, PowerPoint, and Word.
  • Prior experience setting up a dashboard on Power BI, Tableau.
  • Hands-on experience with tools such as ServiceNow, Remedy, JIRA, Azure DevOps is a plus.
  • Experience working with multiple functions and teams in driving implementation/adherence.
  • Good understanding of agile and scrum frameworks. Exposure to Development and Testing practices is a bonus.
  • Diversified domain experience, including Travel/Transportation.
  • Can set up reporting to leadership on implementation/compliance.
  • Excellent communication skills.

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