Tata Communications Recruitment 2021

Spread the love

TATA COMMUNICATIONS LOGO

Company Name : Tata Communications

Details

Job Position : Jr. Customer Service Executive – Service Assurance

Qualification : Any Graduate

Experience : Freshers/Experience(0-2 years)

Job Location : Hyderabad

Job Description :

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs.
  • Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL.
  • Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management.
  • Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Eligibility Criteria :

  • Works under direct supervision No prior work related experience required Education: Graduate Experience: 0-2 years
  • Skills Required :
  • Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
  • Checks for problems in existing systems and modifies work processes following defined procedures.
  • Operational role responsible for achieving day-to-day objectives.
  • Works under direct supervision No prior work related experience required Education: Graduate Experience: 0-2 years

Apply Now

All The Best Job Seekers..! Build Your Career With Us.

Apply For Off Campus Jobs

Off Campus Jobs

Links To Apply

2020

2021

2022


2023

Click Here

Click Here

Click Here

Click Here


B.E./ B.Tech

M.E./ M.Tech

B.Com

MBA

Ph.D

Other Degree


Click Here

Click Here

Click Here

Click Here

Click Here

Click Here


Pune

Bangalore

Delhi

Mumbai

Hyderabad

Other


Click Here

Click Here

Click Here

Click Here

Click Here

Click Here

Government Jobs

Defence Jobs Click Here
Other Government Jobs Click Here

Internships

Click Here

Join Programming Challenges

Click Here

Free Courses

Click Here
Join Us On Telegram
Connect Us on LinkedIn
Join Us On Instagram

Leave a Reply

Your email address will not be published. Required fields are marked *