Company Name : Tech Mahindra
Tech Mahindra Technical Support Associate
- Company name: Tech Mahindra
- Website: techmahindra.com
- Job Position: Technical Support Associate
- Location: Hyderabad
- Job Type: Full time
- Experience: 0 – 3 Years
- Qualification: Any Graduate
- Batch: 2019/ 2020/ 2021
- Salary: Up to 3.5 LPA (Expected)
Roles and Responsibilities
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root cause of the problem
- Perform a series of actions via Voice process, until they’ve solved a technical issue
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Master the use of a helpdesk software.
- Five days of working in the week with two days rotational off
- Australian shift timings.
Desired Candidate Profile
Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
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