Tech Mahindra Recruitment Drive 2021

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Company Name : Tech Mahindra

Details

Tech Mahindra Technical Support Associate

  • Company name: Tech Mahindra
  • Website: techmahindra.com
  • Job Position: Technical Support Associate
  • Location: Hyderabad
  • Job Type: Full time
  • Experience: 0 – 3 Years
  • Qualification: Any Graduate
  • Batch: 2019/ 2020/ 2021
  • Salary: Up to 3.5 LPA (Expected)

Roles and Responsibilities

  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Perform a series of actions via Voice process, until they’ve solved a technical issue
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Master the use of a helpdesk software.
  • Five days of working in the week with two days rotational off
  • Australian shift timings.

Desired Candidate Profile
Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues

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