Unisys Off Campus Recruitment 2021

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Company Name : Unisys

Details

Job Position:- Service Desk Associate (International Voice Support) – Engineering Fresher

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job categories:- Early Careers/Students & Help Desk / IT Support

Job Schedule:- Full time

Job ID : REQ528664

Eligibility Criteria

Minimum Education Required:- Bachelor’s Degree

Experience:- No prior experience required

Skills Required

  • Excellent verbal and written communication.
  • Willingness and ability to work in shifts (24 x 7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Position Overview

  • The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
  • This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

Responsibilities

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system

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